Support
Need help with Akashiica? We're here for you.
Get in touch
The fastest way to get help is by email. Tell us what happened and we'll get back to you shortly.
soporte@akashiica.comWe reply within 48 business hours.
What to include in your message
To help you faster, please tell us:
- The email of your Akashiica account.
- Which device you use (iPhone, Android, or web) and, if you know it, the app version.
- A description of what happened and, if possible, a screenshot.
Common topics
- Managing or canceling your subscription: this is done from the subscription settings of your App Store (Apple) or Google Play account. Akashiica can't cancel it for you.
- Deleting your account: from Settings → Security → Danger zone inside the app. Your data is permanently removed.
- Forgot your password: use the "Forgot your password?" link on the sign-in screen and we'll email you a reset link.
- How the Heartbeat works: if you stop checking in, we warn you first and wait a grace period before any delivery. A single check-in cancels everything.